Paralegals v. Difficult Clients Improve your people skills and learn practical techniques for dealing with difficult people 1-Hour CareerTrack Webinar — March 29, 2012! Success as a paralegal depends on more than just your knowledge and expertise on legal matters. In order to be a successful part of the legal team, a paralegal must have strong people skills, including the ability to deal with difficult situations and people. Crises are abundant among legal clients and those clients seek legal professionals to help them with their stress. A paralegal must know how to deal with emotional situations ranging from depression to extreme anger and everything in between. How you handle these situations can make the difference between your firm keeping or losing a client. Knowing how to handle explosive situations will help in reducing your stress level and help you succeed as a paralegal. In this one-hour webinar, you will learn: People skills not taught in school Effective communication through empathy and listening How to establish boundaries and set limits The power of refusing to accept inappropriate conduct Practical techniques to defuse the angry client Who will benefit? All paralegals and legal professionals will benefit from this training. Sign up for this one-hour training today to learn how to handle difficult clients properly and keep them happy so their cases stay within your firm.   100% SATISFACTION GUARANTEED! As always, your satisfaction is our #1 priority. If for any reason you're dissatisfied, we'll arrange for you to attend another seminar, choose a different product, or receive a full refund — hassle free!

Webinar Start Time: 2 pm Eastern 1 pm Central 12 pm Mountain 11 am Pacific 10 am Alaskan 8 am Hawaiian How does a Webinar work? You will receive a confirmation email 2 days prior to the event containing instructions for connecting to your Webinar and downloading the accompanying note-taking guide. A reminder notice will be sent the morning of the Webinar. To verify your registration, you will need to enter the Meeting Room and Access Code found in your confirmation and reminder emails. Use the URL and connection information provided in your reminder emails to access the online portion of the Webinar. You may listen to the audio portion using your computer speakers or by calling the event phone number provided in your reminder emails. Your registration allows you one web and audio connection for unlimited participants. That's it … sit back and enjoy the Webinar! If you have additional questions, please visit our FAQs. Q&A Session Immediately following the Webinar, the phone line will be opened up to conference participants who wish to submit questions to our speaker, time permitting. Webinar Registration Information & Enrollment Your email address is required at registration. Your confirmation code will be emailed to you along with the toll-free number, Webinar URL, and note-taking guide. An order acknowledgement will be sent within 24 hours of registration. This message will include an email address that you may use to submit questions prior to the event. A CD-ROM is made available of each Webinar. You may choose to purchase the CD-ROM with the Webinar, or separately. See ordering information below. The CD-ROM will be available for shipment approximately 3 weeks after the Webinar. NOTE: In order to receive your registration confirmation and phone number, you must make full payment in advance of the Webinar. Questions? Please contact our Customer Service Representatives at 1-800-905-8456.

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• DVD/Audio CD - 21 Ways to Defuse Anger and Calm People Down
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• Seminar - Dealing with Difficult People

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