What NOT to Say to Your Customers Effective tips and tricks to improve customer relationships 1-Hour CareerTrack Webinar — July 18, 2012! Building customer relations takes time and effort and cannot be rushed. Losing the trust of your customers can happen with just one ill-timed comment. Even when you think you are doing your best to be helpful, what you say — and how you say it — can mean the difference between continuing a relationship and ending one. Anything you say to a customer can be used against you, so it is imperative to be well prepared and collected when dealing with any customer, especially those who may be upset. While you can't be prepared for every situation, certain comments that seem innocent to you can be perceived by your customers as patronizing, insulting or even rude. What NOT to Say to Customers will teach you in one-hour the seven things NEVER to say to your customers as well as show you: Attitude is everything — first impressions matter How to sharpen your listening skills Different ways to take responsibility What to do when the customer really is wrong And much more! Who will benefit? This webinar is designed for people who face customers regularly including retail salespeople, sales professionals, servers, housekeepers, bartenders or any other job with a focus on customer service. Stop losing customers and start turning negative situations into positives with this one-hour webinar. Sign up today to learn tips, tricks and techniques to defuse potentially explosive situations with your customers.   100% SATISFACTION GUARANTEED! As always, your satisfaction is our #1 priority. If for any reason you're dissatisfied, we'll arrange for you to attend another seminar, choose a different product, or receive a full refund — hassle free!

Webinar Start Time: 3 pm Eastern 2 pm Central 1 pm Mountain 12 pm Pacific 11 am Alaskan 9 am Hawaiian How does a Webinar work? You will receive a confirmation email 2 days prior to the event containing instructions for connecting to your Webinar and downloading the accompanying note-taking guide. A reminder notice will be sent the morning of the Webinar. To verify your registration, you will need to enter the Meeting Room and Access Code found in your confirmation and reminder emails. Use the URL and connection information provided in your reminder emails to access the online portion of the Webinar. You may listen to the audio portion using your computer speakers or by calling the event phone number provided in your reminder emails. Your registration allows you one web and audio connection for unlimited participants. That's it … sit back and enjoy the Webinar! If you have additional questions, please visit our FAQs. Q&A Session Immediately following the Webinar, the phone line will be opened up to conference participants who wish to submit questions to our speaker, time permitting. Webinar Registration Information & Enrollment Your email address is required at registration. Your confirmation code will be emailed to you along with the toll-free number, Webinar URL, and note-taking guide. An order acknowledgement will be sent within 24 hours of registration. This message will include an email address that you may use to submit questions prior to the event. A CD-ROM is made available of each Webinar. You may choose to purchase the CD-ROM with the Webinar, or separately. See ordering information below. The CD-ROM will be available for shipment approximately 3 weeks after the Webinar. NOTE: In order to receive your registration confirmation and phone number, you must make full payment in advance of the Webinar. Questions? Please contact our Customer Service Representatives at 1-800-905-8456.

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Ordering:

Type	Product	Code	Item Price
Webinar Package - Event & CD-ROM	Combo Offer (Save $150)	CNS00201PK	US $248.00	Buy Now	Save to Wish List
Webinar	Event Only	CNS00201WC	US $199.00	Buy Now	Save to Wish List
Webinar CD-ROM	Recording from 7/18/2012	CNS00201DR	US $199.00	Buy Now	Save to Wish List