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Nearly all work involves interaction with others and
communication of some sort. Clear, persuasive communication - between
individuals, within teams, among departments -- is a vital part of any
successful organization.
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Developed specifically to meet the needs
of today's working woman, this training offers valuable insights
women can use to enhance their communication style while earning the
respect and cooperation of others.
As a result of
this training, participants will have the confidence to voice their
ideas and suggestions ... be better able to represent the team,
department or organization during external or internal functions ...
complete projects quickly, with fewer hassles and less stress. Your
entire organization will operate more seamlessly, as people put
their new communication skills and strategies into
action. |
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This course provides
hard-skills training in how to:
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Use the techniques
of influence and persuasion to build productive and rewarding
relationships with all kinds of people |
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Control your
emotions and stay composed and effective while under pressure |
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Overcome
fears of public speaking, and voice your thoughts and opinions
readily |
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Handle
high-stakes situations, mistakes and crises with confidence |
As a result, people
will talk to each other more, and about each other less. They'll be
more willing to collaborate and work together as a team when communication
is clear and direct.
Who will benefit
most
Any woman, regardless
of title, responsibilities or length of service, will see an increase
in her communication skills after this training.
How
we present this material
A CareerTrack seminar
provides the perfect forum for true learning to take place. Instructor-led
discussions, group exercises and hands-on practice help drive home key
strategies and skills. Plus, participants will get their questions answered
on the spot, receive "real-time" coaching, and benefit from
the synergy of learning with co-workers.
Key learning points
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How to identify
and eliminate words, gestures and speech patterns that rob you
of power |
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How to use
communication techniques that result in predictable, positive
responses from people |
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Specific
listening skills to help you tune in to what people are really
saying |
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How to get
people to like, respect and support you |
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How
to perform confidently in tough situations -- including negotiations,
conflicts, important meetings and crises |
Performance improvements you can expect
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You'll see
less backbiting and gossiping, as people learn to handle issues
by talking them through |
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Your organization
will enjoy increased sales and higher profits, as your key people
learn to make more polished presentations and "sell"
themselves -- and your products -- more effectively |
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Individuals, teams, departments and groups will interact with
one another smoothly and productively -- allowing people to meet
more of their day-to-day deadlines and long-term goals |
Program Agenda
Our highly trained curriculum designers ensure each program is content-rich
and presented using the latest adult learning techniques.
26 skills and
insights to help you communicate powerfully
Speaking up and
getting heard
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Timing
is everything: when you're most likely to be heard and when
it's better to hold your tongue |
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Crucial
differences in how men and women communicate-and how to use
this awareness to get more respect |
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The simple
secret of creating immediate rapport |
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How taking
yourself seriously affects the way others see you...and specific
ways to demonstrate your own self-respect |
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Gently
redefining relationships with your co-workers so they know where
you stand, and how you want to be treated |
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Making
requests in a way that encourages people to cooperate with you
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How
to bring "hidden resistance" out in the open |
Moving from self-consciousness
to self-confidence
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How to
mentally prepare for a difficult confrontation...an all-important
presentation...or a high-powered meeting |
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Courage-builders
to help you face high-stakes situations and difficult people
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Specific
techniques that enable you to keep your composure when you feel
yourself losing control |
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Listening
(and responding) to what people mean, not what they say |
Setting limits without
making enemies
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What to
do when you're ignored or interrupted (so you don't get flustered
and do get results) |
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When you
have to criticize others: how to do it in a way that minimizes
resentment and defensiveness |
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When you're
being criticized: how to stay open to the message without overreacting
or being "hurt" |
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What to
do when someone tries to intimidate or bully you |
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Empathy:
your secret weapon for defusing a hothead |
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How to
say no in a way people respect |
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What to
do when people don't respect your limits |
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Specific
techniques for dealing with lying, guilt trips and unreasonable
requests |
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How to
avoid inconsistent behaviors that make it harder for you to
set limits the next time |
Gaining visibility and
getting ahead
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5 steps
that help you manage the stress of speaking in groups |
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How to
be an "active player" and contribute during meetings |
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Selling
your point of view: how to make your idea their idea-so it's
supported enthusiastically |
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How to
react when you're challenged so you come across even stronger
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A quick
and simple way to get over your fear of speaking up |
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How to use
conflicts to build stronger relationships |
To find out more
about Communication Skills for Women,
contact our customer service department at customerservice@pryor.com
or by phone at 1-800-780-8476.
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