Dealing With Conflict & Confrontation How to keep your cool, stand your ground, and reach a positive solution Conflicts are inevitable. Anger, grudges, hurt, and blame are not. In fact, most of your conflicts can be resolved fairly easily, and you can do it in a way that actually benefits everyone involved. This insight-packed program will show you how. You'll learn psychologically sound techniques proven to work on a variety of conflicts … even in situations charged with potentially destructive behavior such as temper tantrums, tensions, anxiety, fear, one-upmanship, and flat-out lying. Program Highlights The 2 primary reasons conflicts occur (and how to see them coming) Why people become enemies, and how to break the cycles that lead us to hostilities When conflict is good: 5 ways conflict can actually benefit you and your organization How to confront people in a way that minimizes defensiveness and hostility Best ways to deal with dirty tactics such as backstabbing, lying, and sabotage The 5 classic conflict-resolution strategies, and the pros and cons of each Click to view a sample:

Self-Discipline & Emotional Control 6 Audio CDs

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Type	Product	Code	Item Price
DVD	DVD	21060DVD	US $149.95	Buy Now	Save to Wish List
Audio CD	4 audio CDs & workbook	10145CD	US $89.95	Buy Now	Save to Wish List
Workbook	Additional audio CD workbooks	31145	US $12.95	Buy Now	Save to Wish List
MP3	Digital audio & downloadable workbook	DA1025	US $69.95	Buy Now	Save to Wish List