Exceptional Customer Service: An Advanced Seminar

HELP | FAQ | ABOUT US | SHARE PAGE | HOME

Find a Seminar:

Send me my local seminar schedule

Learn More

Seminars

DVDs, CDs, & Books

Audio Conferences

Webinars

Special Offers

On-Site Training

On-Line Training

Advanced Search

View Shopping Cart
0 item(s) in shopping cart

View Wish List
0 item(s) in wish list

Subscriber Login

Request Catalog

Call Toll-Free
1-800-780-8476

For More Information about On-Site Training...
Call: 1-800-944-8503 E-mail: pryoronsite@pryor.com

Exceptional Customer Service:
An Advanced Seminar

Today's customers are smarter than ever. They have access to the best information, including prices, products and service. And because so many organizations provide the same type of products, the major way to keep customers is to provide "no-excuses" service. This seminar is for those professionals who wish to acquire the advanced customer service skills essential in today's marketplace. In this dynamic, extremely practical one-day seminar, participants will learn how to:

	Develop an action plan to surmount personal and professional challenges in customer service.
	Use communication techniques which build strong team dynamics.
	Understand how the three Cs of the marketplace dictate a higher level of demand by the customer.
	Learn how the connection between knowing company policies and customer service will help them create the right response — every time!
	Increase their value to customers and the organization by becoming a more knowledgeable salesperson.

Who Should Attend?

Anyone who wants to master the art of delivering exceptional customer service:

	customer service professionals and managers,
	business owners, sales managers and representatives.

How we present this material...

Our on-site format encourages participants to share information, and that means success for everyone. Your certified on-site facilitator will use a variety of methods to help the attendees see the relevance of the material for them including role-playing, practice sessions, small group work.

	Understand the personal characteristics which contribute to team success.
	Master decision-making and communication skills necessary to impact policies that affect everyone in the organization, as well as the customer.
	Understand the leadership and coaching skills which successful team leaders use to motivate and develop teams.
	Understanding the competition: What are their strengths? Weaknesses?
	Serving the customer through technology: What do you have now? What will you need in the future?

Your customer service professionals will assess their strengths in several critical areas: technology, communication and teamwork. They will also learn how to work from their own and others' abilities.

Program Overview

	Understanding the marketplace: Changes that impact your role as a customer service professional.
	The three Cs of the marketplace: Learn how each creates smarter customers who demand more from you.
	Seeing customers in the traditional way may actually hurt your relationship with them.
	What are the consequences of delivering poor customer service? Our reality check will help you stay sharp!
	Strategies for improving team morale and motivation to deliver exceptional customer service.

	Transactions vs. interactions: Learn the characteristics of each and how to consistently create winning customer relations.
	Advanced skills seem simple when practiced by a professional: Review our list of essential skills to ensure you're on the right track.
	Never question your decisions again! Learn how being on top of the company's policies can give you the confidence to make decisions — every time!
	Are there related products or services you could offer? Use our five-point strategy to really hear what your customers want — and exceed their expectations!

	Does your team have star quality? Discover which characteristics are essential for your team to succeed!
	Internal vs. external customers: Help each team member understand how these are related and how this knowledge contributes to a team's success.
	Six guidelines for being a good team member: Turn negative members into enthusiastic players!
	Team leaders need to work with many types of people: Understand your teammates and watch the bumps smooth themselves out.
	Learn the eight star-quality leadership characteristics that will move you from ordinary to extraordinary!
	Recognize the three personal and professional benefits of successful leadership.
	Great leaders are great coaches: Our coaching model will add to your skills!

	Create an action plan to manage a successful career path!
	The three most common challenges to career advancement and the four basic steps to ensure you reach your goals!
	Focus on your career planning with our worksheet: Identify your present skills and those you'll need in the future.

Back to the "Corporate Seminar" Index
Contact us and bring this Seminar to your organization