The Indispensable Office Manager

Gain critical skills for managing multiple priorities, defusing tense situations and improving efficiency in your office

The "Unsung Heroes" of Corporate America …

As an office manager, you are responsible for everything from authorizing purchases and paying the bills to managing projects, deadlines and priorities, mediating conflicts and being the go-to expert for all questions, problems and office crises. You are the behind-the-scenes person who keeps your entire office running like clockwork. Others may not always be aware of just how much you accomplish, but one thing is certain — without the office manager, your office would descend into chaos! Although often seen as unsung heroes, when all is said and done, it's the office managers who are the glue keeping today's offices operating smoothly, efficiently and effectively.

Who will benefit …

Whether you are a newer office manager searching for ways to take control of your job, an administrative professional with office management responsibilities, a small business owner looking to expand your office management capabilities or a seasoned office manager in the market for some updating and refreshing of skills, this course is the perfect one-day overview of essential tools, strategies and techniques you can put to use as soon as you return to the office.

As a result of this training, you will:

• Master a wealth of new techniques for handling the diverse needs of multiple bosses
• Learn the project management skills necessary to see complex projects through from beginning to end
• Revise office processes and procedures so they are streamlined, flexible and efficient
• Gain accounting skills to devise an accurate budget, track purchases and expenditures and monitor supplies
• Boost your communication skills, especially your ability to listen, mediate conflicts and deal with difficult personalities

Key learning points …

• Support Multiple Bosses
  It's hard enough to please one boss … but as an office manager, you often have multiple people to answer to! Discover the new tools and strategies for handling the unique needs of multiple bosses.
• Hone Your Project Management Skills
  Managing various projects is part of your job, but project management is touch unless you have the skills necessary to analyze a project's cycle, develop a project timeline, assign tasks, keep participants on track and always be prepared for plan B!
• Manage Multiple Tasks, Priorities and Deadlines with Ease
  On any given day, your to-do list is a mile long, with new tasks being added as fast as you can cross the older ones off your list. Learn how to rank projects and tasks, utilize planning and organizational skills for maximum effect and meet tight deadlines with room to spare!
• Work to Improve Office Efficiency
  Does your office have systems in place to handle requests, purchases, complaints, facilities issues and safety concerns? Learn critical skills to make sure your ideas are communicated effectively and get others to take action.
• Money Matters: Accounting, Purchasing, Payroll
  If you are responsible for purchasing office equipment and supplies, maintaining the budget, managing payroll and other accounting processes, you know how hard it can be to keep on top of all the money matters that affect you on a daily basis. Learn to track purchases and payments, maintain an office budget and handle monetary matters with confidence!

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