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How to Defuse Anger and Calm People Down

How to manage anger and conflict and actually improve the bottom line.

What does mismanaged anger cost you? 

A negative work environment breeds negative employees. People get frustrated and defensive. Nobody enjoys coming to work surrounded by negativity. Especially when morale lowers, resentment rises and mistakes occur more frequently. Creativity and production are stifled. But, we know anger can be managed and the downward spiral can be avoided and even reversed.

With training, managed anger can actually improve your bottom line. Relationships can be built which help foster teamwork. Company spirit will rise and bring new business and improved enthusiasm.  Efficiency will increase. Creativity will return and your team will become innovative and effective.

This seminar teaches participants to funnel the energy of anger into a positive constructive tool. You will learn to create an environment of success for yourself and others.

Who will benefit . . .

This program speaks to anyone in a leadership position: the director, manager, supervisor, or individuals looking for positive change at work. And anyone wanting to improve teamwork, lower stress, and achieve success. 

How we present this material. . .

Your certified trainer will tailor this one-day fun-packed seminar to meet your company's specific needs and objectives. This program is designed to be flexible. Your seminar leader spends time learning about the specific individual struggles of your organization. The program hits home as the seminar leader lends specific advice for easing friction in your business.

As a result of this training . . .

You'll be ready to walk into the hottest fires and put them out quickly! You'll know how to help others minimize their anger and manage conflict. You'll understand how conflict and anger can hurt the work environment. Most importantly, you will walk away with specific tools that help turn conflict and negative emotion into effective and positive outcomes.

Program Agenda

Prevention: Learn to Defuse Anger Before it Erupts 

	Keep yourself calm, even as others provoke
	Alternate avenues to let off steam
	3 keys of empathy that help you understand why others are troubled
	Learn to become a great listener. Then, respond in an encouraging productive manner
	Tips to sidestep emotions and focus on actions leading to positive change
	Admitting your wrongs and making them right
	Instead of coaching, referee
	Help others avoid embarrassment: learn how to approach people and help them save face
	Training your co-workers to be good anger managers, saving you time and empowering them to work it out

Mediation: Staying Diplomatic When Tempers Rise

	Know the warning signs of an impending eruption
	Take it outside! How to calm people down by moving to a neutral location
	Learn to soothe irate people and still discuss the issue
	The one thing to do if hostility gets out of hand

Stepping Stones: Finish the Issue Without Resentment

	Rebuilding the team that has come apart in anger
	Avoid mistakes in conflict and avoid lingering resentment
	Setting expectations and defining values for future success

Bring It Home: Use What You Learn

It's important you continue to be successful long after the seminar. So, you will receive a personal comprehensive workbook allowing you to keep track of the strategies and techniques in the program.

Now, you can participate with confidence knowing you won't miss a thing. Use this workbook in a way that you personally find helpful. Keep a record of important ideas that come up during the program. Then, as you use the information in your organization, relate specific situations to workbook material. You will also be able to help others manage conflict with concrete and precise examples.

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