Survive the 10 Toughest Conversations Every Supervisor Dreads Learn how to easily discuss challenging issues with any employee 1-Hour CareerTrack Audio Conference — September 4, 2008! In today's workplace, many employees seem to be guided only by their own personal standards. With the variety of personalities and philosophies that are brought together in any organization, supervisors and managers have a tough job on their hands. It can be very challenging — even uncomfortable — to confront employees about certain issues. You've probably witnessed it yourself. Perhaps one of your colleagues was dressed inappropriately for work, and you wondered why your manager didn't directly address the situation immediately. At the time, you thought, "It can't be that difficult." Now you are the manager, and you're the one responsible for addressing these kinds of issues. In your supervisory duties, you realize how uncomfortable and difficult some conversations can be. And if you find yourself dreading these conversations or putting them off, you are not alone. Avoiding a crucial dialogue can cost you and your organization time, energy, and money. Think about it; for every day that you allow to go by without confronting an issue, you risk declining productivity and decreased morale within your team, customer dissatisfaction, and financial and legal trouble for your organization. If that isn't enough, the stress you feel every day you let the situation continue is excruciating. Learn not only how to address these critical situations and endure the toughest conversations, but also how to end each encounter on a positive note. This 1-hour Audio Conference will equip you with the communication strategies and confrontation management skills you need to survive and thrive as a successful manager. Are you confident that you can perform each of the following objectives? I can identify and effectively guide problem employees to better results. I can set quality standards to level the playing field for development and increased productivity of all employees. I understand the challenges each of my employees are facing and have a plan to help them overcome these obstacles. I am prepared to face tough discussions with confidence, and I know what needs to be said and done. If you're unsure about even one of these objectives, you need to attend this program to ensure you are helping your team function at an optimal level. You'll find this hour to be a worthwhile investment that can help you avoid costly employee turnover, improve team performance, and eliminate negative employee confrontations. Don't dread confrontation with your employees about their behavior, attitude, and performance. Gain the skills you need to turn these situations into opportunities for enhancing employee development, building team morale, and becoming a better manager. Who will benefit? HR managers, department managers and supervisors, anyone who is involved with employee development and growth, anyone whose position calls for a greater understanding of the employee development process. After just one hour with our expert, you will be able to: Identify the underlying causes of a difficult situation Develop an approach to address difficult conversations that results in a more consistent, positive outcome Keep the conversation moving forward in a positive direction, even when the subject matter is sensitive Plan for possible objection, and prepare to handle it like an expert Handle emotions, anger, and tears associated with difficult conversations And more! You and your entire team will benefit from this informative and exciting 1-hour audio conference. Don't continue dreading difficult conversations with your employees — get great training that will have you earning the respect of your coworkers and successfully improving your team!   100% SATISFACTION GUARANTEED! As always, your satisfaction is our #1 priority. If for any reason you're dissatisfied, we'll arrange for you to attend another seminar, receive a different product, or receive a full refund — hassle-free!

Audio Conference Start Time: 2 pm Eastern 1 pm Central 12 pm Mountain 11 am Pacific 10 am Alaskan  9 am Hawaiian How Does an Audio Conference Work? You will receive a confirmation e-mail 2 days prior to the event containing your workbook and confirmation code. A reminder notice will be sent the morning of the conference. At least 10 minutes before the conference start time, call the specific toll-free number found in your confirmation and reminder e-mails. To verify your registration, an operator will ask for your company name and contact information found in your confirmation and reminder e-mails. You will be connected to the conference and placed on hold until the conference begins.  Your registration allows you one phone connection for unlimited participants. That's it ... sit back and enjoy the conference! If you have additional questions, please visit our FAQs. Q&A Session Immediately following the Audio Conference, the phone line will be opened up to conference participants who wish to submit questions to our speaker. Conference Registration Information & Enrollment Your e-mail address is required at registration. Your confirmation code will be e-mailed to you along with the toll-free number. An order acknowledgement will be sent within 24 hours of registration. This message will include an e-mail address that you may use to submit questions prior to the event. An audio CD is recorded of each Audio Conference. You may choose to purchase the CD with the audio conference, or separately. See ordering information below. The audio CD recording will be available for shipment approximately 3 weeks after the conference. NOTE: In order to receive your registration confirmation and phone number, you must make full payment in advance of the audio conference. Questions? Please contact our Customer Service Representatives at 1-800-905-8456.

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